Stop and check

For when someone — a message, a call, a new friend online — asks for something they should not have.

A stop sign filling the screen: STOP. Show a trusted adult. Never tell anyone a code sent to your phone. Not the bank. Not the police. No adult near? Call 1799, the ScamShield Helpline. — Stop, and show an adult

Tap what they asked for, for example A code (OTP).
The card says STOP. Show a trusted adult. and the rule for that: never tell anyone a code.
Show the card, and the message, to a trusted adult.

No adult near? The card says to call 1799, the ScamShield Helpline. It is free and open all day and night.
Turn around turns the card for the person opposite. Speak reads it out (if it is on, on the set-up page).
Nothing is saved: not what was tapped, nor when.

For adults: practise it together before it is needed — "Someone sends a message: you won a prize, send a code to get it. What do you tap?" The police, banks and the government never ask for a code, a password or a money transfer by phone or message.